Customer support
Have a question? Need a hand with something? Get in touch.
You’ll speak directly to people who know Opralog and Mobilog and work with customers using them every day. We can help you work through a problem, set up something new or get more familiar with the software.
Contact our team
Email us with your company and site, and a brief description of what you need.
If something isn’t working, tell us what you were trying to do and what happened. Include a screenshot or error message if you have one. Don’t worry if you’re not sure what information we need. We’ll ask.
Email supportCustomer resources
Looking for guidance on using Opralog or Mobilog? Sign in to the client area to browse the knowledge base and support information.
Customer sign-in ↗Email support@infotechnics.com with your name, company and site to request access.
Request access →How we work
Our core team has been with Infotechnics for years. We work closely with customers, so we get to know the people using the software, how they’ve configured it and what they need from it.
You don’t need to wait until something goes wrong to contact us. If you’re thinking about a different way of working, need a new logbook or have a suggestion, we’d like to hear it.
Some customers have been with us since the early 2000s. We’ve worked through plenty of changes together, and we’re still helping them with what comes next.
Training and consultancy
Taking over as a superuser? Need a refresher? Or have a particular job you’d like some help with?
We offer training and consultancy for Opralog and Mobilog. Tell us what your team already knows and what you want to do, and we’ll agree a starting point.
01 / Learn
Learn how to set up and manage Opralog and Mobilog, including logbooks, data forms, permissions and workflows. For people taking responsibility for configuring the system and supporting their colleagues.
Two days, in person or remotely.
02 / Refresh
Already trained, but could do with another look? Revisit the areas you use, catch up on newer features and work through questions from your own setup.
One day, delivered remotely as three two-hour sessions.
03 / Work with us
Have something specific you want to build or improve? We can work with you on a new handover, register logbook or workflow, or review how your existing setup is working.
In person or remotely, with the time agreed around the work.
Training is normally for groups of up to six. If you have a larger group or need something different, just ask.
Not sure which option you need? Email sales@infotechnics.com and tell us what you have in mind.
Discuss trainingNot a customer yet? See how Opralog and Mobilog could work for your teams.
Book a demo ↗